30-Day Return Policy
At New York Microscope Company, Inc., we want you to be confident in your purchase. Eligible products may be returned within 30 days of delivery, subject to the conditions, restocking fees, manufacturer restrictions, and exclusions outlined below.
All returns require prior authorization. Please contact us to obtain a Return Merchandise Authorization (RMA) number before returning any product. Unauthorized returns may be refused.
By placing an order with New York Microscope Company, Inc., you acknowledge that you have read and agree to this Return Policy, our Terms & Conditions, and any product-specific return restrictions disclosed at the time of purchase.
How to Return an Item
Step 1 — Contact Us
Email info@nyscopes.com or call (877) 877-7274 to request a Return Merchandise Authorization (RMA) number. Do not ship any return without first receiving an RMA and return instructions — some products must be returned directly to the manufacturer or another designated location.
Step 2 — Pack Carefully
Return the item in its original, complete packaging — including all boxes, packing materials, manuals, accessories, documentation, and any free or promotional items received with the order.
Step 3 — Ship Fully Insured
Ship your return with tracking and full insurance. New York Microscope Company is not responsible for returned merchandise that is lost, stolen, or damaged in transit.
Step 4 — Inspection & Refund
Once we receive and inspect your return, approved refunds will be processed to the original form of payment. Refund amounts may be reduced by applicable restocking fees, shipping charges, missing items, or other deductions as outlined below.
Returns Within 14 Days
New, unopened, standard-stock products may be returned within 14 days of delivery, subject to the following:
- Products must be unused and in new, resalable condition.
- Products must be returned in their complete original packaging, including all boxes, packing materials, manuals, accessories, documentation, and promotional or free items.
- Original shipping and handling charges are non-refundable.
- Customers are responsible for return shipping costs unless the return is due to an error by New York Microscope Company or a confirmed defective product.
- Returns must be shipped fully insured and properly packaged. New York Microscope Company is not responsible for merchandise lost, stolen, or damaged during return transit.
Opened Products
Opened products that are unused and otherwise eligible for return may be accepted at our discretion and are subject to a minimum 20% restocking fee.
The applicable restocking fee may vary based on the product, manufacturer requirements, product condition, packaging, configuration, and costs associated with inspecting, testing, repackaging, and processing the return.
Products showing signs of use, damage, missing components, incomplete packaging, or other conditions affecting resale value may be subject to additional deductions or may be deemed non-returnable.
Returns Between 15 and 30 Days
Return requests made more than 14 days but within 30 days of delivery will be considered on a case-by-case basis.
If approved, these returns are subject to applicable restocking fees. Restocking fees vary depending on the product, manufacturer requirements, condition, packaging, configuration, and costs associated with processing the return.
No returns will be accepted after 30 days unless specifically authorized in writing by New York Microscope Company.
Manufacturer-Specific Return Policies
Certain manufacturers impose their own return restrictions, authorization requirements, and restocking charges. These requirements may affect both the eligibility of a product for return and the applicable restocking fee.
Where applicable, manufacturer requirements, product-specific restrictions, and costs associated with processing the return will be taken into consideration when determining return eligibility and the applicable restocking fee.
Additional return restrictions may be disclosed on individual product pages or at the time of purchase. Product-specific restrictions disclosed at the time of purchase form part of this Return Policy.
Free Shipping Orders
If an order originally qualified for free or discounted shipping and is subsequently returned, the actual outbound shipping cost incurred by New York Microscope Company may be deducted from the customer's refund.
Original shipping and handling charges are non-refundable.
Free or Promotional Items
If your purchase included free or promotional merchandise, all associated items must be returned in new condition to receive the full applicable refund.
If a promotional or free item is not returned, its retail value may be deducted from the refund.
Non-Returnable Items
The following products are non-returnable unless otherwise specifically authorized in writing:
- Leica, Motic, Swift, OPTIKA, and Mitutoyo products.
- Steindorff LCD and specialty Steindorff microscopes.
- Custom-configured and special-order products.
- Microscope camera couplers and specially ordered adapters.
- Replacement bulbs.
- Opened consumable products, including cover slips, immersion oil, and similar consumables.
- Opened reticles, micrometers, and counting chambers. Due to their delicate nature, certain items in these categories may also be non-returnable or subject to restocking fees even when unopened.
- Products specifically identified as non-returnable on the applicable product page or at the time of purchase.
Specially configured microscopes and systems that are not designated as non-returnable may nevertheless be subject to applicable restocking fees.
Inspection of Returned Products
All returned merchandise is inspected by New York Microscope Company or, when appropriate, by the manufacturer.
To qualify for the maximum applicable refund, merchandise must be returned in new, resalable condition with all original packaging, components, accessories, manuals, and documentation.
Products that have been used, assembled, installed, altered, damaged, improperly packaged, or returned incomplete may be subject to additional deductions or may not qualify for a refund.
Incorrect, Defective, or Damaged Items
If you receive an incorrect, defective, or shipping-damaged product, please notify New York Microscope Company within 72 hours of delivery.
Please retain the product, shipping carton, packing materials, and all contents while the claim is being evaluated. Photographs or other documentation may be required.
Depending on the circumstances, New York Microscope Company may arrange for inspection, initiate a carrier claim, provide return instructions, or refer the product to the manufacturer for evaluation.
Once the issue has been confirmed, New York Microscope Company may, at its discretion, repair the product, replace it, issue an appropriate refund, or otherwise resolve the matter in accordance with the applicable manufacturer's warranty or return procedures.
Products should not be returned without prior authorization.
Refunds
Approved refunds will generally be issued to the original form of payment after the returned merchandise has been received and inspected.
Refund amounts may be reduced by applicable:
- Restocking fees
- Original or actual outbound shipping charges
- Missing merchandise or components
- Promotional items not returned
- Damage or reduction in resale value
- Other applicable return-processing costs permitted under this policy
Bank wire transfer and related banking fees are non-refundable.
International Orders
International customers are responsible for all applicable customs duties, import taxes, VAT, brokerage charges, and other fees imposed by the destination country.
Customers are responsible for return shipping charges on international returns unless otherwise approved by New York Microscope Company.
If an international order arrives defective or damaged, please notify us within 72 hours of delivery and retain all original packaging. If a return is authorized and the product is confirmed to be defective, eligible return shipping costs will be handled in accordance with the applicable authorization and manufacturer policy.
Contact Us
For return authorization, product assistance, or questions regarding the return eligibility of a product, please contact us:
New York Microscope Company, Inc.
166 E Jericho Tpke
Mineola, NY 11501
United States
Toll-Free: (877) 877-7274
Phone: (516) 801-0313
Email: info@nyscopes.com
Hours: Monday–Friday, 9:00 AM–6:00 PM ET